Resume
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Nelly Nikulina
I am a goal-oriented, self-motivated professional skilled in analyzing, problem solving in a meticulous manner providing quality customer service. While skilled in such areas, I also bring a high level of energy and passion to what I do. I get the most satisfaction from working closely with clients and seeing how they can benefit from solutions I offer.
Contact Information
Email: nn456@drexel.edu
Phone: (215) 859-1782
LinkedIn: linkedin.com/in/nellynikulina
Skills
- Salesforce
- Tableau
- Visio
- SQL
- Python
Education
Degree in Computer Science and Information Systems
Albright College, 2020
Experience
Lead IT Business Analyst
Medical Guardian, Philadelphia PA (2022 - Present)
- Manage and lead the main projects of the company for the integration of two platforms across all departments, CRM Dynamics to Salesforce.
- Lead a team of IT Business Analysts in gathering, analyzing, and documenting business requirements for enterprise-level projects.
- Collaborate with C-suite executives and department heads to align IT initiatives with strategic business goals.
- Guide the design of high-impact IT solutions, ensuring scalability, efficiency, and adherence to industry best practices.
- Develop comprehensive test strategies, oversee test planning and execution, and drive quality assurance efforts.
- Act as the primary liaison between business stakeholders and technical teams, facilitating effective communication.
- Provide mentorship and training to junior analysts, fostering professional growth within the team.
- Lead change management initiatives, managing the impact of IT projects on business processes and systems.
- Drive project management activities, monitor project progress, and proactively address challenges to ensure successful delivery.
Business Systems Analyst
Davita, Inc., Malvern PA (2021 - 2022)
- Identified ways to enhance performance of billing and clinical software related to new business implementation processes.
- Created and updated high-level requirements, use cases, process flows, functional and non-functional requirements.
- Informed IT solutions that met the business needs by eliciting requirements from product managers, product directors, product owners, business SMEs, and executive leadership.
- Participated in Joint Application Design (JAD) to collect and define business and functional requirements for software.
- Responsibly maintained business requirements through the life cycle of software development, and raised awareness with mitigating strategies when issues arise impacting budget or timelines.
